Legal

Terms of Use

Last updated: June 7, 2026

These Terms of Use govern your access to and use of the PayOrPause website and services, operated by Expectation System Limited ("we", "us", "our"). By ordering a review or using this website, you agree to these terms.

1. What We Provide

We offer two paid services:

• PayOrPause Scan (USD 29) — a supplier risk snapshot based on visible public information, delivered as a PDF report by email.
• PayOrPause Landed Cost Review (USD 199) — a fuller review for one supplier and one order that adds supplier contact, quote and payment-term review, packing and Incoterms clarification, an initial landed-cost estimate, and one optional 20-minute online walkthrough.

All findings are based on visible information and supplier-provided materials available at the time of review. Likely FOB ports, distances, and landed-cost figures are operational estimates, not final confirmations.

2. What We Do Not Provide

This service reduces blind-payment risk based on visible information and supplier-provided materials. It is not a supplier certification, product quality guarantee, legal advice, customs ruling, or guarantee of delivery. Freight, duty, tax, customs, storage, inspection, certification, and third-party charges may vary and are confirmed separately if you proceed with import coordination.

3. Pricing and Payment

Prices are shown in US dollars and are charged securely through Stripe. You receive a case number to link your order, payment, communication, and report delivery.

4. Credits and Refunds

• If you bought the USD 29 Scan first, you can apply a USD 29 credit toward the USD 199 review using your case number (paying the USD 170 balance).
• The USD 199 review fee can be credited toward future import-coordination service fees for 90 days from the original case payment date.
• Credits apply only to our service fees, not to freight, duty, tax, storage, inspection, certification, customs charges, or other third-party outlays.

5. Delivery

• Scan reports are normally delivered within 24–48 business hours.
• Landed Cost Reviews are normally delivered within 5–10 business days, depending on supplier response and quote availability.
• If the submitted supplier does not respond, the review is still delivered with the contact record and, where feasible, an alternative or reference quote used for landed-cost analysis; any alternative supplier is clearly labelled as such.

6. Your Responsibilities

You agree to provide accurate supplier and order information. You are responsible for your own final payment, purchasing, and import decisions. Our report is one input to that decision, not a substitute for your own due diligence or professional advice.

7. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim relating to a review is limited to the amount you paid for that review. We are not liable for indirect, incidental, or consequential losses, including supplier non-performance, product quality issues, shipping outcomes, or customs results.

8. Intellectual Property

Reports are provided for your own business decision-making. You may not resell or publicly redistribute our reports or templates without permission.

9. Governing Law

These terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-law rules.

10. Changes

We may update these terms from time to time. The "last updated" date above reflects the latest version. Continued use of the service after changes means you accept the updated terms.

11. Contact

Questions about these terms? Email procurement@expectationsystem.com.